the Russian government introduces a «special procedure in the field of tourism and hotel business».
«It will be valid until 31 December 2021. The resolutions were signed,» — said Prime Minister of Russia Mikhail Mishustin at the Cabinet meeting.
According to him, since the publication of judgments «within two months, the tour operator is obliged either to return money for the cancelled trip, or make a new one before the end of next year.» «The same pattern will have to act and of the hotel at the client’s refusal reservation», — said the head of government.
At the same time, he added, «to those who find themselves in difficult situations, and people over 65 tour operators and hotels are obliged to return the money within 90 days.»
the regulations, posted on the website of the Cabinet of Ministers, it follows that «tourists who had cancelled tours due to the coronavirus, will be able to return the money or to postpone the trip until December 31, 2021».
«we are Talking about citizens who no later than March 31, 2020 partially or fully paid by Russian or foreign travel. Now these tourists will be offered an equivalent tour with the same services for the transport, the route, the location of the hotel and its category, food. The timing of the transfer trip will be determined by agreement of the parties. The service must be rendered not later than 31 December 2021», — stated in the document.
If the new date, the cost of travel has increased, no extra cost is not necessary. If the tourist paid for the tour is not full then for the remainder he will pay on the basis of the original price.
the New arrival date will be calculated from the date of the previous booking for the period of next 18 months. The service must be rendered not later than 31 December 2021. The exact timing of the transfer will be determined by agreement of the parties.
the Tourist is entitled to refuse the transfer of the reservation. Then, the hotel must return the money to him no later than 31 December 2021. For the disabled, the unemployed, people aged over 65 years and for those who are on sick leave more than two months, special conditions apply. They return the money within 90 days of the filing of the application.
the order provides that upon cancellation of the transfer date of the host hotels are required to pay interest (at a rate of 1/365 of the key rate of the Central Bank) in the amount of the unused reservation for each calendar day from time of application until the day of repayment.
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